Now available to read. You should check out all the other work, too. It’s a good issue.
For a few months, my partner worked in a call centre. I made notes. This sounds mercenary, considering the very very long hours he put in, but at this point he knows bits of his life will show up in my work. I try to be respectful, but some of his anecdotes about call centre life were so absurd, they snuck into a(nother) story about disaster. I’m really hard on Canada’s west coast, which I love, and which I continually destroy in one way or another.
Re-reading the story I’m surprised to see feelings I am now intimately familiar with: a slow-moving disaster traveling inexorably toward us; total helplessness; a combination of loneliness and intimacy that comes with hearing voices from far away. I think, though, this has a speck of hope in its ending– not that the disaster can be averted, but that we can help one another across those distances.
I was dealing with this woman on Vancouver Island who couldn’t generate invoices. We’d been at it for two hours and I could feel her getting upset when I told her to wipe the whole system and start again. I can help you do that, but she was like no we’ll lose two weeks of work, and there’s nothing I can say to that, so we keep troubleshooting even though it’s pointless.
“Okay, I said, can you go back to the root invoice and try—“
“—oh,” she said, “what—“
And that was it, I didn’t hear anything but the line itself, which just went dead, that kind of absence you get when someone hangs up on you.